Terms and Conditions

ORDERS

Purchasing of products in the http://www.euroinox.biz store is done exclusively online.

All submitted orders are considered final. In case of an incorrect order or cancellation, the customer is allowed to correct/cancel his order until the receipt of the "Order confirmed" e-mail. Cancellation is no longer possible after the customer receives the "Order confirmed" e-mail. If Euroinoks d.o.o. determines that the order cannot be executed under the specified conditions, it reserves its right to reject the order. Rejection of the order by Euroinoks d.o.o. may occur prior to the receipt of the "Order confirmed" e-mail.

RETURN OF GOODS

If you are not satisfied with the goods, you have to notify us about your intention or complaint within 15 days from the receipt of the package. Products must be returned within 30 days from the date of submission of your intention or complaint in writing. Products must be returned in original packaging, in unchanged quantity, undamaged and without visible signs of use. Products must mandatory be enclosed with the original invoice, documentation and complaint form. Products must be returned to the company address stated below. You can also inform us about your intention via e-mail to info@euroinox.biz. All potential return costs shall be covered by the customer. We do not accept any Cash on delivery packages.

DELIVERY

All ordered products shall remain the property of the seller until the entire purchase price is paid by the customer. You can settle the purchase price for the ordered products in accordance with the selected payment method. Ordered products shall be delivered by delivery service.

In Slovenia, the delivery date for products in stock is 1-3 working days, in EU member states, the delivery date is 1-5 working days from the date when the payment was received. We shall indicate an estimated delivery date for out-of-stock products. The delivery period starts with the receipt of payment on the company’s current account or via PayPal. The purchase is successful if your purchase amount exceeds the specified minimum (EUR 90).

IMAGES AND TEXT

Product images in the http://www.euroinox.biz online store are symbolic. Although the provider is trying to provide accurate product images, all such images should be considered symbolic. Product images do not provide product characteristics. We do not take any responsibility for potential errors in product descriptions.

PRICES

Product prices in the http://www.euroinox.biz online store include 22% VAT. Euroinoks d.o.o. is a taxable person (ID: SI56370377). All prices are in EUR and final. Online prices in the store are only valid for orders submitted through the online store and for purchases via pro-forma invoices or PayPal. Prices for selected goods or services are valid on the date of purchase.

All products in the online store include REGULAR PRICES that represent retail prices recommended by the supplier. All products may also include potential special prices and DISCOUNTS.

DATA PROTECTION

We do not store any online payment-related data. We shall carefully store all data submitted by you during the registration or purchase process. Such data shall only be used for the purpose of your purchase (order control, goods delivery) and internal communication/complaints.

RECEIPT - PAYMENT

By submitting your order in the http://www.euroinox.biz online store you oblige to settle the purchase price in accordance with the selected method of payment. If you shall accept the package via the delivery service, make sure to sign the accompanying documents at the time of acceptance (delivery note/invoice, etc.) Prior to the acceptance, you are obliged to visually and numerically inspect the goods and take note of any visual damage of the packaging or goods.

With the purchase and selection of the delivery via the delivery service, the customer agrees that his phone number, provided during the purchase, shall be recorded on the delivery form in order to facilitate communication between the customer and the delivery service.

All potential disputes in connection with your purchase shall be referred to the competent court.

Shipping/delivery costs in Slovenia amount to EUR 0. Costs of shipping to other EU member states shall be calculated during the entry of the product into the »cart«. For information regarding the costs of shipping to countries outside the EU, please contact us via the contact form on our website or e-mail us directly at info@euroinox.biz.

WARRANTY AND SERVICE

The warranty period starts with the date of delivery or acceptance of ordered products. The warranty for products is given by manufacturers or importers responsible for warranty conditions. You can only exercise the warranty through Euroinoks d.o.o. for products purchased at Euroinoks d.o.o. The warranty for the product is indicated in the enclosed warranty certificate. The warranty excludes consumables exposed to constant wear. The warranty period does NOT apply to software! Products that break down during the warranty period shall be repaired or replaced not later than within 45 days. If this is not possible, the product shall be replaced with a new and flawless one upon customer’s demand. Upon agreement with the customer, products delivered for servicing outside the warranty period shall be repaired or forwarded to an authorised service shop as soon as possible. By agreeing to this, the customer shall bear all repair costs (work, materials, delivery, etc.) The price of service and materials shall be calculated in accordance with the valid price list of Euroinoks d.o.o. or authorised service shop. If the product is replaced, the replacement shall take place upon prepayment. Customers may accept their equipment only upon previous settlement of all liabilities. You can find information about warranty periods for individual products in product details. The general warranty for all products is 1 year, except for products where this is indicated otherwise. The warranty does not apply to consumables. You can exercise the warranty with the original invoice and warranty certificate. You can deliver damaged goods to company headquarters or to the authorised service shop. The warranty does not apply in case of improper use, failure to follow operating instructions, mechanical damage, unauthorised service interventions, etc. Products must mandatory be enclosed with the original invoice, documentation and complaint form. Products must be returned to the company address stated below. You can also inform us about your intention via e-mail to info@euroinox.biz. All potential return costs shall be covered by the customer. We do not accept any Cash on delivery packages.

RETURN OF GOODS AND WITHDRAWAL FROM THE CONTRACT

If you are not satisfied with the goods you have a consumer right to withdraw from the contract within 15 days from the receipt of goods (or from the date of signing the contract or performance of the service). You must submit your communication of withdrawal to the seller in writing. The communication shall be considered on-time if the package was forwarded within the specified period. If the customer has already received the goods, he must return them to the seller in original packaging, undamaged, in unchanged quantity and without visible signs of use within 30 days after sending the written communication of withdrawal. Return of the received goods to the seller within the period for withdrawal from the contract shall be considered as communication of withdrawal. Products must mandatory be enclosed with the original invoice and related documentation. Products must be returned to the company address stated below. You can also inform us about your intention via e-mail to info@euroinox.biz. All potential return costs shall be covered by the customer. We do not accept any Cash on delivery packages.

Upon return, the customer may demand repayment of the purchase price which the seller shall transfer to his current account within 30 days from the receipt of communication of withdrawal at the latest. The only costs that customers must bear in relation with the withdrawal from the contract are direct costs of returning of goods.

OTHER COSTS

We do not charge any other costs related to ordering, delivery and cash on delivery organization.

SYSTEM ABUSE

We shall pursue any system abuse attempts in the online store to the full extent of law and with all resources we have at our disposal.

PRICE AND OFFER’S TERM OF VALIDITY

The offer and prices are valid until withdrawal or cancellation.

BASIC DATA

Euroinoks d.o.o.
Tovarniška cesta 7
3312 Prebold
SI-Slovenia
VAT: SI56370377
 
info@euroinoks.com
Tel.: 00386 (0)3 705 34 70
Fax: 00386 (0)3 705 34 71
GSM: 00386 (0)41 681 214